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Introduction
QALA has built a mission critical Internet Data Center to provide world-class hosting for our customers. To ensure the fastest and most reliable routing of traffic, we have multiple connections to major Internet backbone carriers with OC-3 and ATM connections using the BGP-4 routing protocol. The QALA Internet Data Center is built with N+1 redundancy throughout, including multiple HVAC systems and redundant power. Every month, the backup diesel generators are tested to make sure they are in proper functioning order in case of power grid failure. The Internet Data Center 's physical security is entrusted to 24x7x365 live monitoring, CCTV, and biometric access control system.
Datacenter Information
- Brand new, state-of-the-art facilities located in a Western Region of Singapore
- 20,000 sq feet of data center of hosting space and secure/dedicated private room for private hosting
- Dual electrical grid connections from independent substations
- Internally redundant, bypassable 250 kVA UPS systems
- Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
- Fault-tolerant 600V air conditioning system with humidity regulation
- Air conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
- Stratified air flow design for increased cooling efficiency and reduced energy costs
- Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system and secondary sprinkler system .
- Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
- Infrastructure built to comply with seismic code
- 24 x 7 environment and response
Network
- Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
- Multiple ATM backbone trunks for fast network performance and traffic spike tolerance
- 99.9% uptime guarantee (with specific SLA )
- Multiple, fault-tolerant upstream ATM connections
- Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100 Mbps
- Broadcast and internal (non-Internet) traffic is unmetered!
- Shared and dedicated bandwidth on demand or metered charging.
- Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 Carriers and direct connectivity Qala Gigibit backbone.
- Latency-optimized routing with excellent connectivity to Asia Pacific , U.S. , and Europe .
- Fully segregated network for staging/testing area that not only physically separated but also on the network layer to prevent testing from affecting co-location
- 24 x 7 proactive network monitoring and response in 2 geographic monitoring centre
Security
- Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
- "Mantrap" entry with key card and biometric access authentication
- Segmented co-location and main server rooms.
- Separated staging area that is separated physically and on the network layer to prevent testing from affecting co-location
- 24 x 7 CCTV (closed circuit television) surveillance and recording
- Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
- Limited staff access to server rooms
- Access logging on all key card doors
- Rotated off-site backups
- 2 4 x 7 building security monitoring and engineering response
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